Natural Nail Polish Remover

We are a local company and all merchandise is made with love here in Toronto, Canada.

When you order, you'll receive a bottle of our plant-based nail polish remover, two recyclable bamboo wipes, and an informative pamphlet detailing the product's unique benefits and ingredients.

Our nail polish remover is effective on all types of nail polishes, including regular, shellac, and acrylic. No matter your choice of finish, our formula is designed to handle it smoothly and efficiently.

tbd

U.S. Shipping

• 1 Business Day Order Processing: Most orders placed before 10 am EST Monday through Friday are processed within one business day. This applies only to parcel orders shipping within the contiguous United States (excludes Alaska and Hawaii). Note that freight orders are often shipped within this time frame as well. Please be aware that Nature's Nail Care cannot be responsible for delays caused by weather, power outages, or other acts of nature beyond our control.
  
• Lost Shipping: If your order is lost in transit, we will work with the carrier to locate it. If it is not found within 7 business days, we will either send a replacement at no extra charge or offer a full refund.

Canadian Shipping

• 2 Business Day Order Processing: Applies to most orders placed on our website before 10 am EST, Monday through Friday, shipping within Canada. This timeframe also excludes freight orders, though they are often shipped within this period as well. Delays may occur around holidays and due to high product demand, including those influenced by COVID-19. Nature's Nail Care is not responsible for delays caused by weather, power outages, or other uncontrollable natural events.
  
• Canadian Carriers: We utilize a variety of local couriers such as UPS and Canada Post. Your order may ship with one of these carriers, even if another is specified at checkout.
  

General Shipping Notes

• Shipping rates vary based on the order size, weight, dimensions, and destination. Please note that deliveries to PO Boxes or freight forwarding centers are not possible.

We ship internationally, delivering our eco-friendly products to customers around the world. See shipping prices for details on delivery to your location.

If you need to cancel your order, please contact us as soon as possible by phone or email us at support at naturesnails.com. If your order has not yet been dispatched, we will offer a full refund. If your order has already been dispatched, you will receive a refund minus the cost of delivery charges. In the unlikely event that your products arrive damaged, please contact our support team, and we will address your case and provide a replacement.

We do not offer refunds on items that are opened or used unless product is faulty. You can return any unopened items within 21 days of purchase. Warranty of product covers the replacement of product only.

To start the returns process, please contact the Return department via email support at naturesnails.com or by calling our main line toll free 1-289-338-4423.

Customers must arrange (at their own cost) to return goods to our address (see below contact information). We recommend using a tracked delivery service from your chosen provider. You must also return the goods in a saleable sealed condition. Please note we cannot refund items that are damaged during transit due to improper packaging, so please make sure you package the returning items properly.

We handle all returns on a per incidential basis, for more information please contact us through email over the phone.

Contact Information

Return Address: 5 – 48 Sluse Road, Holland Landing, Ontario, Canada, L9N 1G8.
Support: naturesnails.com
1-289-338-4423

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

Who is collecting the data?
Natures Nail Care (Brand of Soyaoil Coatings Canada Inc.)

What data is being collected?When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

What is the legal basis for processing the data?
We communicate services and promotions for people who have opted in.

Will the data be shared with any third parties?
No

How will the information be used?
To send information regarding promotions.

How long will the data be stored for?
1 year

What rights does the data subject have?
They have full rights to change everything.

How can the data subject raise a complaint?
By emailing us at support at naturesnails.com.

What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address or other details to help you with your experience.

When do we collect information?
We collect information from you when you register on our site or enter information on our site.

How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To send periodic emails regarding your order or other products and services.
• To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?

We do not use vulnerability scanning and/or scanning to PCI standards.
An external PCI compliant payment gateway handles all CC transactions.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

• Help remember and process the items in the shopping cart.
• Understand and save user’s preferences for future visits.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since the browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, It won’t affect the user’s experience.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application through iFrame, you are no longer governed by this Privacy Policy or our website’s Terms of Service. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google Advertising on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

Google Display Network Impression Reporting
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA, we agree to the following:

Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it at the bottom of our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:

On our Privacy Policy Page
Can change your personal information:

By emailing us
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email within 1 business day.

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions.
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service.
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:

• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us naturesnails.com and we will promptly remove you from ALL correspondence.

Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.

https: //naturesnails.com/
5 – 48 Sluse Road, Holland Landing, Ontario, Canada, L9N 1G8.
support [at] naturesnails [dot] com
1-289-338-4423